Reference

Open the Rules Behind Your Wallet

Your account, your wallet and every bKash, Nagad or Rocket transfer you make sit under the terms on this page — short wording, no fine print buried in a menu.

One rules page for wallet and lobbyWritten for phone screensEligibility follows local lawChanges dated on this page
ovi777 Open the Rules Behind Your Wallet
DATA AND ACCESS

Explore How We Hold Your Account Data

Terms only mean something if the records behind them are handled properly. We store the details you give at sign-up — name, mobile number, date of birth — plus the wallet entries created by your deposits through bKash, Nagad or Rocket, so a query months later can be answered from the ledger rather than from memory. Cookies on the browser version keep your session alive; clear them in your phone settings and you simply log in again. Access runs on a one-time code sent to your registered number, so keep that SIM with you.

One-time login code Every login asks for a code sent to your registered mobile number, and a new device has to pass the same check before the lobby opens for you.
Records we keep Sign-up details, wallet entries and support threads are held so a payment dispute can be traced back to the actual transfer, and nothing beyond that is collected.
Cookies and sessions Browser sessions use cookies to remember you from page to page; clearing them signs you out, and the site loads normally again after a fresh login on the same phone.
Asking for a change You can request a copy of your account details or a correction by writing to the support desk; we confirm identity through your registered number before anything is altered.
REACHING US

Reach Account Help Before You Transfer

Questions about a clause go to the same desk that handles your account, so you are not bounced between teams. Open the support panel from the menu on your phone and pick the topic that fits — account, wallet, or a specific clause — and the thread keeps your history, so you never repeat yourself after a patchy connection. Keep your registered mobile number to hand. We use it to confirm who we are talking to before anything on your account changes, including the number tied to your wallet.

Account chat Pick the account topic in the support panel and the thread stays open between sessions, so you can come back on mobile data without retyping your case from scratch.
Wallet queries A disputed bKash, Nagad or Rocket transfer needs three things: the sending number, the amount and the time. Send those and the wallet team can trace the entry against your account.
Written requests For a clause question, or a change you want on record, send it in writing through the contact form and keep our reply for your own files.

Check Your Rights Before You Agree

Most of what reaches our inbox about these terms comes down to two things: who is allowed to hold an account, and what happens to the money when something goes wrong. The answers below stay on those points. Where a rule depends on the law where you live, we say so instead of pretending one version fits everybody. If your case is not covered here, the support panel gets you a reply faster than guessing.

Eligibility follows the law where you are, not the language you read. We accept registrations from eligible regions only, so check the local rules before you join, then register with your own mobile number.

A payout returns to the rail that funded your wallet, so we match the request against your bKash, Nagad or Rocket history. If the sender name differs from your account name, we hold it and ask you to confirm.

We replace the wording on this page and update the date shown with it. The version you see is the version that applies, so a quick look before a session keeps you current.

Send a written request from your registered number and we close the account once any open wallet entry is settled. Records tied to past payments stay with us for as long as the law requires.

Only you. The account is personal and one-time codes go to a single mobile number, so sharing them with a friend or a third-party group puts your wallet at risk and breaks these terms.

Write to the support desk with the clause you think was applied wrongly and when it happened. We reply in the same thread, and if you still disagree, the law where you live decides.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.